Online Store Policy

Welcome to Rancho Victoria Wax Melts! We're thrilled to have you here. Before you start shopping, please take a moment to review our store policies.

1. Ordering

• Order Placement: Orders can be placed through our website and through our official mobile app.

• Order Confirmation: Upon placing your order, you will receive an email confirmation with order details.

2. Payment

• Accepted Methods: We accept major credit cards (Visa, MasterCard, American Express, Discover) for online payments.

• Security: Your payment information is securely processed through encrypted channels. We do not store credit card details after the transaction is complete.

3. Shipping

• Processing Time: Orders are typically processed within 2-4 business days unless otherwise stated.

• Shipping Methods: We offer standard shipping and costs are calculated at checkout based on your location and weight of package.

• Tracking: Once your order has shipped, you will receive a tracking number via email to monitor the status of your delivery.

4. Returns & Exchanges

• Eligibility: We accept returns and exchanges within 15 days of purchase. Items must be unused, in original packaging, and accompanied by a receipt or proof of purchase.

• Return Process: To initiate a return or exchange, please contact our customer service team at RVMelts@outlook.com. We will provide further instructions based on your specific situation.

• Refunds: Refunds will be issued to the original payment method within 7-10 business days after we receive the returned item(s).

5. Customer Service

• Contact Us: For any questions, concerns, or assistance, please reach out to our customer service team via email at RVMelts@outlook.com.

6. Privacy & Security

• Privacy Policy: Your privacy is important to us. We collect and use your personal information solely for fulfilling orders and providing a personalized shopping experience.

• Security: We utilize industry-standard security measures to protect your information. All transactions are encrypted and processed through secure networks.

7. Feedback & Reviews

• Reviews: We encourage you to leave reviews and feedback on your shopping experience and purchased products. Your input helps us improve our services and offerings.

• Feedback: If you have any suggestions or comments, please share them with us. We appreciate your feedback and strive to exceed your expectations.

8. Changes to Policies

• Updates: We reserve the right to update our store policies at any time. Any changes will be posted on this page, and we encourage you to review them periodically.

By shopping with us, you agree to abide by these policies. If you have any questions or need further clarification, please don't hesitate to contact us. Thank you for choosing Rancho Victoria Wax Melts!

Last updated: [07/06/2024]